Privacy Policy

Last Updated: 29th March, 2026

This Privacy Policy describes how Tapochki ("we", "us", or "our") collects, uses, and discloses your personal information when you use our website, services, or communicate with us. By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please refrain from using our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any updates will be posted on our platform, and the “Last Updated” date will be revised accordingly.

How We Collect and Use Your Personal Information

To provide our products and services, we collect personal information from various sources depending on how you interact with us.

Information We Collect Directly from You

We may collect the following information:

Contact Information: Name, address, phone number, and email address
Order Information: Billing and shipping address, payment confirmation, and contact details
Account Information: Username, password, and related account details
Shopping Activity: Items viewed, added to cart, or saved
Customer Support Information: Any information shared when contacting us

Providing this information is optional; however, it may be necessary to access certain features of our services.

Information Collected Through Cookies

We use cookies and similar technologies to enhance your experience. This includes collecting data such as device type, browser details, IP address, and usage behavior. You may disable cookies through your browser settings, though this may affect functionality.

Information from Third Parties

We may receive information from trusted third parties such as payment processors, delivery partners, and service providers. This information is handled in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information to:

Process Orders: Manage purchases, payments, shipping, returns, and exchanges
Improve Services: Enhance user experience and optimize our offerings
Communication: Provide updates, respond to inquiries, and offer customer support
Marketing: Share promotional content and offers (you may opt out anytime)
Security: Detect and prevent fraud and ensure platform safety

How We Share Your Information

We may share your information with:

Service providers and vendors assisting in operations
Payment and delivery partners
Marketing and analytics partners
Legal authorities if required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security and Retention

We implement appropriate security measures to protect your personal data. While we strive to ensure data security, no system is completely secure. Your information is retained only as long as necessary to fulfill the purposes outlined in this policy.

Your Rights and Choices

Depending on your location, you may have the right to:

Access or update your personal information
Request deletion of your data
Opt out of marketing communications

You can exercise these rights by contacting us directly.

Complaints

If you have any concerns regarding how your data is handled, please contact us. You may also have the right to lodge a complaint with the relevant data protection authority.

Contact Us

For any questions regarding this Privacy Policy, please contact us:
Phone: +92 302 3159838